Contact Synpas
Synpas is built for travelers who need fast connectivity without friction. If something goes wrong, the fastest path is support@synpas.com. For everything else, hello@synpas.com keeps the conversation tidy.
Customer support
For order issues, activation help, dashboard access, or connectivity questions, email support@synpas.com. Include your order number, the email used at checkout, and the country where you are trying to connect so we can trace the issue quickly.
Email support@synpas.comGeneral enquiries
For partnerships, press, or general questions about Synpas, email hello@synpas.com.
Email hello@synpas.comIf you want a lighter-touch way to follow us, announcements and product updates also show up on Instagram.
Open @synpasWho should I email?
Use this for order issues, activation help, dashboard access, top-ups, or data not working as expected.
Use this for partnerships, press, or broader questions about the product and company.
What to include in a support email
- Your order number, if you have it.
- The email address used during checkout.
- The device model and whether it is eSIM compatible.
- The country or city where you are trying to use the eSIM.
- A screenshot of the error when relevant.